Source: tripadvisor.com · Collected: Oct 2025 · Format: CSV
Description
This dataset contains 1,000 real hotel reviews scraped from TripAdvisor, including details such as review title, review text, rating, language, review date, hotel name, country, reviewer profile, user location, helpful votes, trip type, stay date, and management responses.
While this sample provides a ready-to-use subset for quick testing, researchers and enterprises can also request large-scale datasets with 100K to several million TripAdvisor reviews for advanced analytics, machine learning, and market research.
The data is multilingual (English, Spanish, German, French, Chinese, and more) and suitable for sentiment analysis, text classification, NLP training, recommendation systems, customer experience scoring, and travel industry benchmarking.
For bulk requests and tailored extractions, visit TripAdvisor Reviews Dataset.
Data fields
Use cases
Measure customer satisfaction across hotels using ratings, review text, and traveler feedback.
Analyze guest complaints, compliments, and management responses to improve hotel service.
Study how review sentiment differs between business, family, solo, and couples travelers.
Evaluate how management responses influence guest engagement and customer experience.
Train NLP models to classify positive, neutral, and negative hotel reviews.
Build hotel recommendation engines using guest ratings, traveler types, and review content.
Identify recurring service issues, amenities praised by guests, and opportunities for operational improvements.
Analyze customer feedback across multiple languages and international markets.
Generate concise summaries of large volumes of hotel reviews using AI.
Compare guest satisfaction, traveler demographics, and review trends across hotels and destinations.
Frequently asked questions
The dataset includes reviews from different traveler segments, including family, couples, solo, and business travelers.
Yes. Official management responses are included where they are available, enabling customer service and reputation management analysis.
Yes. The Trip Type field allows you to compare reviews from different traveler groups and understand their unique experiences.
Yes. Reviews are available in multiple languages, making the dataset suitable for multilingual sentiment analysis and global hospitality research.
Yes. Hotels can identify recurring guest concerns, evaluate service quality, and measure the effectiveness of management responses.
Tags
hotel reviews dataset TripAdvisor dataset sentiment analysis dataset NLP text dataset customer feedback dataset travel reviews data hotel ratings CSV TripAdvisor hotel ratings hotel text reviews hotel review dataset for machine learningSample data preview
| hotel_name | place_type | category | hotel_url | review_id | review_title | review_text | rating | publishedDate | language | user | user_location | user_profile_url | helpful_votes | trip_type | stay_date | management_response | response_language |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Grand Traverse Motel | ACCOMMODATION | HOTEL | https://www.tripadvisor.com/Hotel_Review-g42758-d489666-r1021594371-Grand_Traverse_Motel-Traverse_City_Grand_Traverse_County_Michigan.html | 1021594371 | Delightful two-night stay! | I just returned from a short stay with my kids (15 & 21), and we would definitely stay here again. I had originally booked a more expensive hotel in town, but decided to switch to this property to save money and be closer to downtown. I’m happy to say this was the right move, because this charming motel has a lot to offer. The gentleman who checked us in and out was extremely pleasant and helpful, and made us feel welcome and like valued guests. The room was bright, very clean, and comfortable, with a full-size refrigerator and small but attractive bathroom with modern fixtures and a nice assortment of toiletries. The location was super convenient and close to many area attractions, and it was surprisingly quiet in the room at night. The beds were a little firmer than I prefer, but I was still able to get a good night’s sleep. We appreciated the variety of snacks, fruit, and beverages available in the morning, which allowed us to get on with our day and not worry about stopping for breakfast. All in all, we had a very pleasant day and hope to return one day. | 5 | 2025-07-29 | en | Jennifer S | Howell, Michigan | https://www.tripadvisor.com/Profile/431JenniferS | 0 | FAMILY | 2025-07-31 | ||
| Grand Traverse Motel | ACCOMMODATION | HOTEL | https://www.tripadvisor.com/Hotel_Review-g42758-d489666-r968347400-Grand_Traverse_Motel-Traverse_City_Grand_Traverse_County_Michigan.html | 968347400 | Nice clean motel in a great location | I really liked how clean and updated this place was. I could tell the property was kind of old but the owners made some updates to make the place feel modern and cozy. Our room had a loveseat with nice throw pillows and a breakfast counter with two stools for eating at, along with a regular table and chairs. There was also a microwave and mini coffeemaker. I couldn’t believe there was a full size refrigerator. It had everything we needed. Our room was pretty big and roomy and we had a nice big king size bed. There was a big screen TV that was nice for winding down at night. The bathroom had bright lighting that was great for getting ready in the morning. They had free breakfast snacks and drinks in their lobby in the morning. I really appreciated that. It made it easy to get up and go in the morning as we aren’t big breakfast eaters. The employee at the front desk was very friendly and helpful. The location was great. It was very close to where all the shops and restaurants were. There also weren’t a lot of rooms so it was a nice small property. There was plenty of parking. My only complaint is that the lighting in the room was dimmer than what I’d prefer, but that was not a big deal. Everything else was great. I would stay here again if I were ever in the area. | 5 | 2024-09-04 | en | VeronicaMade | Des Moines, Iowa | https://www.tripadvisor.com/Profile/VeronicaMade | 0 | COUPLES | 2024-09-30 | ||
| Grand Traverse Motel | ACCOMMODATION | HOTEL | https://www.tripadvisor.com/Hotel_Review-g42758-d489666-r921099427-Grand_Traverse_Motel-Traverse_City_Grand_Traverse_County_Michigan.html | 921099427 | Great price & Clean rooms | We have stayed here twice in the past two years. Small but very clean rooms, great price and very close to downtown. Many options at the grab and go breakfast. Staff is very nice and never had any issues with booking. Easy location to pull in and out of busy main road. We will continue to stay here when we visit. | 5 | 2023-10-13 | en | Daisy | Muskegon, Michigan | https://www.tripadvisor.com/Profile/Relax57123188597 | 0 | COUPLES | 2023-10-31 | ||
| Grand Traverse Motel | ACCOMMODATION | HOTEL | https://www.tripadvisor.com/Hotel_Review-g42758-d489666-r917769164-Grand_Traverse_Motel-Traverse_City_Grand_Traverse_County_Michigan.html | 917769164 | Terrible | stay here and the positive reviews I see here are not legitimate or if they are it's because the occupant was loaded the whole time. 🤢🤢🤢🤢🤢🤢 Run. We legit walked away from four paid nights with no refund to pay twice as much down the road in order to avoid putting our bags down in the room. I deserve at partial refund minimum. I understand one night also it was a Wednesday night. I would like to talk to a supervisor but I was denied by the clerk | 1 | 2023-09-21 | en | Ashley M | https://www.tripadvisor.com/Profile/498ashleym | 1 | FAMILY | 2023-09-30 | |||
| Grand Traverse Motel | ACCOMMODATION | HOTEL | https://www.tripadvisor.com/Hotel_Review-g42758-d489666-r865984631-Grand_Traverse_Motel-Traverse_City_Grand_Traverse_County_Michigan.html | 865984631 | Very expensive at weekends | Standard motel. Lukewarm shower both nights but at least the response was quick so hope the visitors after us got hot showers. Very expensive for what it is so avoid weekends. Not too far from town, about 1/2 hr walk. Minimal breakfast but a good place just 15 minutes walk away. | 3 | 2022-10-25 | en | WandaSnow | Lancashire, United Kingdom | https://www.tripadvisor.com/Profile/WandaSnow | 1 | COUPLES | 2022-10-31 | ||
| Grand Traverse Motel | ACCOMMODATION | HOTEL | https://www.tripadvisor.com/Hotel_Review-g42758-d489666-r853329894-Grand_Traverse_Motel-Traverse_City_Grand_Traverse_County_Michigan.html | 853329894 | Huge disappointment & Lame Response!! | We actually stayed at this hotel in June 2021. I wrote a previous review and Christine, the owner, provided a lame response. When I first made my reservation and requested a more private room, she wrote me back that she would provide me with a room at the end of the second floor so there shouldn't be anyone going by your room. Unfortunately, I was not able to get that room and was put in a less than basic room. Blinds that were damaged and did not provide privacy, the bathroom was gross, lamp shade looked like someone had punch it out, wall paint was chipped. I am okay with a basic, well-kept, clean room, which is not what I would describe the room I was provided at this hotel. If Christine wants to call this basic, unless you really want less than basic, I would seriously consider a different location. | 1 | 2022-08-10 | en | Laurie T | La Mesa, California | https://www.tripadvisor.com/Profile/ltrinca | 2 | NONE | 2021-09-30 | ||
| Grand Traverse Motel | ACCOMMODATION | HOTEL | https://www.tripadvisor.com/Hotel_Review-g42758-d489666-r849640236-Grand_Traverse_Motel-Traverse_City_Grand_Traverse_County_Michigan.html | 849640236 | Racist incident and child labor used | Dear Grand Traverse Motel, My full name is *REDACTED*, and I have been subjected to what I believe to be a racist incident perpetrated by Penny, a housekeeper. As the only guest of color, this situation has been very distressing to my family and me. I contacted the front desk to lodge a complaint with the owner, and Christine Allie and Clare stated that I could not speak to anybody else but her. I have been very polite, but your establishment has not. Since this establishment recently changed owners, senior management has been impossible to contact. Other reviews attest to the same. While understandably, this is not a luxury hotel, a minimum modicum of respect has not been afforded. I firmly believe this merits a management response and due investigation. I want to stress again that I have behaved very politely throughout this ordeal. I have been staying in Room 138. The other housekeeper, not Penny, is also cleaning the rooms alongside her approximately ten-year-old daughter. This violates Michigan's child labor laws. Moreover, this has also been ignored by Christine Allie. A BBB complaint has been filed, but we are still waiting for an answer. | 1 | 2022-07-24 | en | Guarocuya B | Dominican Republic | https://www.tripadvisor.com/Profile/guarocuyab | 1 | BUSINESS | 2022-07-31 | ||
| Grand Traverse Motel | ACCOMMODATION | HOTEL | https://www.tripadvisor.com/Hotel_Review-g42758-d489666-r841018500-Grand_Traverse_Motel-Traverse_City_Grand_Traverse_County_Michigan.html | 841018500 | Credit card comprised | My credit card was compromised and charges were made on it in Traverse City when I wasn't even in the city.....I am a Canadian resident. I made a reservation and gave my credit card information to simply hold a room 7 weeks in advance of my arrival. After 2 days, I decided to cancel my reservation and unbeknownst to me, the manager had run my credit card for the full amount of the room WITHOUT my knowledge or consent. A refund was issued BUT within those 2 days, my credit card was used to purchase items and more attempts were made for unsuccessful purchases! I have spent hours trying to rectify this situation and this has been a massive inconvenience to me. The illegal charges stemmed from this location. This whole situation could have been avoided if the manager had not run my card in the first place.....again .....WITHOUT MY PERMISSION!!!! | 1 | 2022-06-01 | en | Kelly Greco | https://www.tripadvisor.com/Profile/kellygJ4938ZU | 1 | COUPLES | 2022-05-31 | You provided your credit card details to make the reservation, we placed a deposit on the card as was explained when you made the reservation, we refunded the deposit when you cancelled the reservation. We are a PCI compliant location - we do not store any credit card information on site - it goes to a national processor. If we make charges, we send the charge to the processor and they charge the card. I don't know how illegal charges could have "stemmed" from our hotel, that doesn't make any sense. | en |
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